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PRIVACY POLICY

Sureserv take your privacy seriously. Hence, we will only collect and use your personal information as outlined below


Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Collection of Personal Information
Sureserv does not sell, share or trade customers personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group

When you create a Sureserv account, the personal information we collect may include your:

  - Name
  - Delivery Address
  - Email Address
  - Telephone Number
  - Mobile Number

The personal information we collect from you will be used in some or all of the following ways:

  - To deliver the products you have purchased from Sureserv
  - To update you on the delivery of the product and for customer support purposes
  - To provide you with relevant product information
  - To process your orders and to provide you with the services and information offered through our website and which you request.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Payments that you make through the Site will be processed via payment gateway (iPay88). You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.


Security of Your Personal Information
Sureserv ensures that all information collected will be safely and securely stored. We protect your personal information by:
  - Restricting access to personal information
  - Maintaining technology products to prevent unauthorised computer access
  - Securely destroying your personal information when it's no longer needed for our record retention purposes


Disclosure of Personal Information
We will not share your information with any other organisations other than those third parties directly related to the delivery of the products you have purchased from Sureserv website. Sureserv is committed to complying with the Privacy Act and the National Privacy principles.


Changes to the Privacy Policy
Sureserv reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.


Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at sureserv@sureserv.com.my